Navigating the world of short-term rentals can be exciting, but it also comes with its fair share of challenges. Whether you’re a seasoned host or an enthusiastic guest, unexpected mishaps can and do happen. That’s where Airbnb’s AirCover protection comes in—a program designed to offer peace of mind through comprehensive coverage for both hosts and guests. But understanding how to make the most of it and file a successful claim can feel like wading through a maze. That’s why we’ve put together this ultimate guide—to help you navigate Airbnb AirCover claims like a true pro.
What Is Airbnb AirCover?
Airbnb AirCover is Airbnb’s free protection program offered automatically to every host and guest on the platform. For hosts, it includes damage protection, liability coverage, and reimbursement for certain losses. For guests, it promises booking protection, check-in support, and a 24-hour safety line. While Airbnb promotes AirCover as comprehensive and user-friendly, understanding how to actually use it when things go wrong is crucial.
AirCover can be incredibly useful—but only if you know how to take advantage of it. Not every claim is successful, and many users don’t even realize they’re entitled to submit one. Learning the fine print, knowing your rights, and preparing in advance can make all the difference.
When Should You File an AirCover Claim?
For hosts, AirCover covers a wide range of incidents—damage to property, unexpected cancellations, theft, and even deep cleaning needs due to guest misconduct. Guests, on the other hand, might need to file a claim if they show up to a property that doesn’t match the listing, is unsanitary, or if their host cancels last-minute and they can’t find alternative accommodations.
Step One: Document Everything
Before you even begin the claims process, documentation is your best friend. If you’re a host, take detailed photos and videos of your property before every stay. These serve as a baseline for the condition of your space. After the guest leaves, do a walk-through and take new photos to compare. If anything is damaged or missing, you now have time-stamped evidence.
Guests should do the same. If you arrive at a property that doesn’t match the description or has issues like mold, pests, or broken amenities, take pictures immediately and contact the host first. If the problem isn’t resolved quickly, you’ll want that evidence ready when contacting Airbnb support.
Step Two: Contact the Other Party
While it may seem counterintuitive, Airbnb encourages communication between hosts and guests before escalating issues. For hosts, this means messaging the guest about the damage or issue and giving them a chance to respond. For guests, it involves messaging the host with your concerns and giving them a reasonable opportunity to fix the situation.
Sometimes, misunderstandings can be cleared up without involving Airbnb. A respectful, clear message can go a long way in getting compensation or a quick resolution. However, if the issue isn’t resolved, you’re ready for the next step.
Step Three: File Your Claim Promptly
Timing is everything when it comes to AirCover claims. Airbnb requires that claims be submitted within 14 days of a guest’s checkout—or before the next guest checks in, whichever comes first. This means you need to act fast.
To file a claim, go to Airbnb’s Resolution Center and provide all relevant details: what happened, how much money you’re requesting, and any supporting evidence. Be as specific as possible. Don’t just say “the chair is broken.” Say “the dining room chair was broken during the guest’s stay, and it will cost $125 to replace. Here is a receipt from the original purchase and photos of the damage.”
The more detail you include, the better your chances of success. Airbnb will review your claim, and they may reach out to the guest for their side of the story. If all goes well, you’ll be reimbursed directly.
Step Four: Follow Up (Politely)
If you haven’t heard back from Airbnb within a few days, it’s perfectly okay to follow up. Be professional and persistent. Sometimes claims can be delayed if additional information is needed, or if they’re reviewing a backlog of requests.
Avoid sending multiple messages a day or using aggressive language. Instead, frame your message with something like, “Just following up to see if there’s any update or further documentation you need from me regarding my AirCover claim.” This keeps the process on track without escalating tension.
Tips for Increasing Your Chances of Approval
Knowing the rules of the game makes all the difference. First and foremost, never exaggerate or lie in your claim. Airbnb can deny your request or even suspend your account if they find inconsistencies. Stick to the facts and present them clearly.
Secondly, be organized. Submit all your documentation in one go. This includes photos, videos, receipts, screenshots of messages, and any other relevant files. The more comprehensive your case is, the easier it is for Airbnb to validate your claim.
Also, try to estimate realistic amounts. If you’re claiming for a damaged item, include the cost of replacement—not the original price you paid five years ago. If cleaning fees are involved, include quotes from local professionals. All of this reinforces that your claim is fair and reasonable.
What Happens if Airbnb Denies Your Claim?
Not every claim gets approved. If Airbnb denies your request, they should provide a reason. Review this carefully. It may be that you missed the deadline, lacked proper documentation, or the damage wasn’t covered under AirCover.
In some cases, you can appeal or submit additional information for review. If the situation involved a serious violation or safety concern, you can also escalate it beyond standard support channels. The important thing is not to give up immediately if you believe your claim is valid.
Know When to Call in an Expert
Sometimes, the process can be overwhelming or confusing, especially if large sums of money are involved. That’s where sites like AirCoverExpert.com can help. Whether you need help preparing documentation, drafting the perfect claim, or understanding your rights under Airbnb’s policies, having an expert on your side can be a game-changer.
With insider knowledge and experience navigating complex cases, an expert can dramatically increase your odds of a successful outcome. After all, you shouldn’t have to fight these battles alone.
Final Thoughts
Airbnb’s AirCover is a powerful tool, but it’s not automatic. Knowing how to document issues, communicate clearly, file claims properly, and follow up effectively is essential to getting the protection you deserve. Whether you’re a host dealing with damage or a guest who’s been let down by a listing, the process can be smooth and successful—if you know what you’re doing.
With the right knowledge and approach, you can navigate AirCover claims like a pro—and that’s exactly what we’re here to help you do at AirCover Expert.
