Aircover Claim
Ensuring you are protected from theft, damage, and any disputes that may arise during your guests’ stay is one of the most critical aspects of your company as an Airbnb host. Fortunately for Airbnb hosts, AirCover is specifically made to offer comfort in the case of such a problem.
Failing to Submit a Claim Promptly
- Act promptly: Report the problem within 14 days after your guest checks out.
- Documentation: take photos, record videos, and any other information immediately. You can use the posted check-in info to confirm the timing if necessary.
- Record-keeping: Assume that at some point in time, the situation turns sour, your texts will be in the file. Your messages, even if they are unhappy or confrontational, may prove beneficial to you. Limited Documentation
Inadequate Documentation
- Use clear and detailed evidence: It helps to take clear pictures or videos of the damage or issues. The more specific the evidence is, the better.
- Add Before and After Pictures: After you close out the reviews, add before-and-after pictures to show what the place looked like before and what damage was done during their stay.
- Maintain guest communication: This includes emails, messages, or any other forms of communication. It helps prove that the guest was responsible for the damage.
Failing to Report the Problem to Airbnb First
AirCover is a protection offered through Airbnb, and therefore, complaints must be submitted to Airbnb before a claim can be filed. Not doing so may lead to the dismissal of your claim.
Here’s what you should do:
- Get Airbnb support on the line: If a guest has damaged your property or you’re having an issue with them, reach out to Airbnb support right away.
- Report through Airbnb’s Resolution Centre: Airbnb has established a Resolution Centre for guests to report issues and disputes directly. This is usually a required step before submitting an AirCover claim.
Wrongly Completing the Claim Form
A second common mistake made by hosts is completing the claim form incorrectly. When filing an AirCover claim, you need to provide certain information, and failing to give the correct details can cause delays with the process, or settlement, or cause your claim to be rejected.
To avoid this mistake:
- Verify the claim form: Ensure that each field is completed accurately and review all details carefully before submitting the form.
- Be specific about the damage: When describing the damage or issue, provide as much detail as possible. Steer clear of vague statements, since they can dilute your claim.
Failing to Prepare for an Appeal
Occasionally, your AirCover claim could be denied or come back with a payment that’s less than you anticipated. In such instances, many hosts don’t know that they can appeal the decision. If you’re unhappy with the result, you have the option to appeal the outcome with AirCover.
- Leave the option to appeal open: If your claim is denied or you’re unsatisfied with the payout, you may want to file an appeal with more supporting evidence.
- Contact an AirCover Expert: An AirCover Expert can help you navigate the appeal process and give you the best chance of winning a better outcome.
Conclusion
Submitting an AirCover claim can be simple, as long as you don’t commit these mistakes. To ensure your claim is successful and you receive the maximum payout, act quickly, provide thorough documentation, and understand the limitations of AirCover. Also, AirCover support can help you raise a solid claim, and AirCover Expert can boost it even further.
By keeping these tips in mind and staying proactive, you’ll be well on your way to tackling the claims process efficiently and confidently.
FAQs
What is AirCover, and how does AirCover work?
AirCover refers to Airbnb’s protection program, which covers hosts for specific types of damage or loss caused by guests.
What do I need to do to file an AirCover claim?
You must contact Airbnb support and report the grievance to submit an AirCover claim.
What are some mistakes to avoid for AirCover claims?
Common errors include submitting the claim late, failing to provide sufficient documentation, and not contacting Airbnb support initially.
How does AirCover Expert assist with the claims process?
Yes, the AirCover Expert is there to assist hosts through the AirCover claims process.
What do I do if my claim is denied?
You have a right to appeal if your claim is denied. It’s also essential to collect any further evidence that may strengthen your case.
