Introduction
If you’re looking to book a stay through a short-term rental platform, you’ve likely been told about Airbnb Cover and Aircover. They may sound the same, but they are not. These two words can confuse even the most experienced travellers.
What Is Airbnb Cover?
Airbnb Cover, which many people seem to think of as some sort of insurance or protection. The term isn’t an official designation on the rental platform, however. Instead, people frequently call it Airbnb Cover when they mean Aircover.
This confusion leads to misunderstandings about what is included and what isn’t. So if you suddenly hear someone bring up Airbnb Cover, likely they are talking about the protection provided by the platform via Aircover.
What Is Aircover?
Aircover is the actual protection plan provided to guests and hosts. It offers various types of backing should something go wrong during a stay. For example:
- Should your host cancel at the last minute
- If you walk up and the properts’s different than what was listed.
- Or if you are in danger or a life-threatening situation
With aircover you have choices such as finding an alternative place to stay or a refund. It’s included with every reservation automatically, and you don’t have to pay extra for it.
Key Differences Between Airbnb Cover and Aircover
Let’s make it very clear.
- Airbnb Cover is not an official name.
- Aircover is the actual protection program you get when you book.
When they say Airbnb Cover, they probably mean Aircover. Thus, only one is a misuse of term, and the other is a service.
What Does Aircover Offer to Guests?
Some of the primary protections you get with Aircover:
Booking Protection Guarantee
Should your host cancel within 30 days of your trip, the platform will assist you in finding a similar place or receiving a refund.
Check-In Guarantee
If you’re unable to check in and the host isn’t being helpful, you can reach out to support. If you catch a break, they’ll assist you in finding a new stay or refund your booking.
Listing Accuracy Guarantee
You can report if the home doesn’t look like the pictures or is lacking important things. You might receive a complete or partial refund.
24-Hour Safety Line
If you ever feel unsafe its anytime safety line during your stay.
What Does an Aircover Expert Do?
Aircover is useful, but it can also be confusing, still. You may not have known how to report a problem. You also might find yourself stuck between what’s promised and what’s delivered.
An Aircover Expert helps you:
- Understand your rights clearly
- Collect the right documents
- Submit complaints or refund requests
- Get faster resolutions
This could come in handy if your visit didn’t go as expected and you don’t know what to do next.
How to Get the Most Out of Aircover
Here are a couple of things you can do to to avoid problems:
- Always read the listing carefully
- Check host reviews
- Keep all IM’s and E-mail with the host
- If something is wrong, take photos as proof
- Please contact us through the support as soon as possible
Act quickly. The sooner you raise a problem ,the greater the likelihood of receiving help.
Conclusion
Airbnb Cover and Aircover are easy to mix up, but thanks to me you now have the truth. The reality is that there is only one actual guest protection program in existence: Aircover. It’s there to ensure, in case something goes wrong, that you don’t get left all in your lonesome.
When in doubt, do not hesitate to contact an Aircover Expert. They just might save you some time and stress.
Frequently Asked Questions
Does Airbnb coverage count as protection?
No, it’s not. There is no term Airbnb Cover. It is often mistaken for Aircover, the actual guest protection policy.
What is included in Aircover?
Aircover offers booking protection, check-in assistance, listing accuracy checkers and a 24-hour safety hotline.
Is Aircover a paid add-on?
Aircover is automatically included on every stay and cannot be opted out. You don’t have to buy it separately.
What if my host cancels? Can I get a refund?
Yes. Aircover will help you find a new place or refund you if your host cancels within 30 days of your trip.
What is the role of an Aircover Expert?
An Aircover Expert can help you get to know your rights, file for complaints and get support after the stay doesn’t go as planned.
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